“The stakeholder approach to [measuring organizational outcomes], described by authors including Litchfield, 1999 and Mirvis, 1999, considers the different types of benefits that are gained by members of stakeholders groups including not only employees and employers, but also other firm stakeholders such as customers (for example, as indicated by: attitudes, reputation, commitment to company or project satisfaction).” (Lobel)
Lobel, S. (2003). Measurement of organizational outcomes, a Sloan Work and Family Encyclopedia Entry. Retrieved May 10, 2007, from the Sloan Work and Family Research Network website: http://wfnetwork.bc.edu/encyclopedia_entry.php?id=246&area=academics.