“Psychological resiliency … is the ability of people to return to normal by bouncing back from the ups and downs of life. To reduce the effects of stress and depression in your workplace (and to improve the bottom line) offer your employees the three key skills of resiliency. Help them learn how to become self-motivated with the daily skill of attitudinal choice, how to quickly identify and “undo” the symptoms of stress and how to maintain a high energy level through an appreciation for daily accomplishments, and an increased awareness of opportunities for enjoyment.” (Johnston)
Johnston, D. (n.d.) The need for resiliency in health care: Enhancing employee resiliency and morale. Retrieved on December 2, 2005, from http://www.lessons4living.com/healthcare_resiliency.htm.