“The human-investment approach [to measuring organizational outcomes], outlined by Cohen, 1999, attempts to document the long-term financial benefits that are related to employer-supports (for example, as indicated by: recruitment, retention, morale, productivity).”(Lobel)

Lobel, S. (2003). Measurement of organizational outcomes, a Sloan Work and Family Encyclopedia entry. Retrieved May 10, 2007, from the Sloan Work and Family Research Network website: