“Generalized compliance is an impersonal form of conscientiousness that indirectly helps others within the organization; this includes behaviors that define what a good employee ought to do, such as attendance, punctuality, working overtime, and not spending time on personal telephone calls” (Smith et al., 1983, p. 657).

Smith, C. A., Organ, D., & Near, J.  (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68, 653-663.