’Employee relations’ is a common title for the industrial relations function within personnel management and is also sometimes used as an alternative label for the academic field of industrial relations. The term underlines the fact that industrial relations is not confined to the study of trade unions but embraces the broad pattern of employee management, including systems of direct communication and employee involvement that target the individual worker.” (Heery & Noon, 2001)
“Employee Relations involves the body of work concerned with maintaining employer-employee relationships that contribute to satisfactory productivity, motivation, and morale. Essentially, Employee Relations is concerned with preventing and resolving problems involving individuals which arise out of or affect work situations.”

Heery, E. & Noon, M. (2001). A dictionary of human relations. Oxford: Oxford University Press. NASA’s Goddard Space Flight Center Office of Human Relations. (2001). What is employee relations? Retrieved on November 15, 2005, from