“Emotional labor applies to both men’s and women’s work, but is the ‘softer’ emotions, those required in relational tasks, such as caring and nurturing, that disappear most often from job description, performance evaluations, and salary calculations” (Guy, M. E. and Newman, 2004, p.289).

Guy, M. E., & Newman, M. A.  (2004). Women’s jobs, men’s jobs: Sex segregation and emotional labor. Public Administration Review 64(3), 289-298.